What a mess!! I Actually feel quite envious that you have received some communication from the Divine Mr Shaw! I have tried to contact him but to no avail! And now I know they can't even fix the broken glass... Things must be getting worse for 'poor nick'... I now realise I am never going to get the prepaid envelope to return my phone! ( asked for 3 times!!) the whole experience has effected me.. And my faith in getting anything repaired...!! I am still looking at my i phone 4 with the backlight gone The Apple store told me what was wrong with it...! And I told 24 hour, but they still kept telling me it was repaired and it wasn't!! I was told by the guy in the Apple store that a 5 year old could say what was wrong with my phone!! The problem is we are all fooled by the professional looking website.......I only wish that Peter was able to post the company name who repaired his blackberry in 24 hours!! Good luck all in your endeavours to flush out "Nick"!!!

Re; Nick shaws comment of 20 October; It seems there are a huge amount of unhappy people out there, who have been fooled by the professional looking website that your company has! but NOT a professional service! if you are not able to cope with the amount of work you should not take the complicated issues, that your company cannot cope with!! just stick to the cracked glass!!! unfortunately in my case its my teenage son who has fallen foul of 24 hour i phone repairs!! (joke! it was 6 weeks in my sons case) and he can not afford the charge of over £100 that they have put on him. My sons phone was water damaged in October.It could not be switched on at all. We sent it to 24 hour i phone repairs, they came back and said it needed a new socket, and battery. He paid for the repair. They sent the phone back EXACTLY the same!! I rung them and i was told to return the phone which I did.They told me 10 days later! that the LCD needed replacing.... we then paid for that! we got the phone back for the 2nd time, the screen was still black and did not work. I telephoned the customer services, if you can call them that, and I was told the phone worked when it left them!! (like I was just saying it for the fun of it!) They told me to return the phone for the 3rd time...this time I had gone into the Apple shop and they told me that the problem was that the backlight needed replacing!! I wrapped the phone in a letter, saying Dear Engineer the man in the apple shop tells me the backlight needs to be replaced.....please can you just replace it and see!!!! I get the phone back a week later STILL THE SAME!! I telephone them for the 4th time, and a huge mobile bill later, and im promised i will receive a prepaid envelope in the next couple of days......... This was 3 weeks ago and I have never received an envelope, and I still have a phone that doesnt work. You cant put bad feedback on there facebook account because they delete it! I feel very sorry for anyone else who is duped by then, I honestly believe that there engineers have no idea what to do, if its something more complicated than replacing the glass. They even had the audacity to send me a feedback form which i duly filled in, and have also had no reply from this. I just want a refund so i can go elsewhere and I will be advising everyone I know not to send there phone to yew tree digital!!