Hi Karl G Sorry this is a year late hope you got a satisfactory result with BT. I did. Took Them To Ofcom (Obusdman) It Took us two attemps but after paying £10 to Bt to get your transcript ( all call recorded from yourself to BT) the Obusdman re-opened our case. 18mths of hassel but worth it . we still waiting for Bt to communicate with our compensation...ironic as they ment to be a communication company . In future remember as ive learnt via a solisitor You can always appoint issues to your local MP. That will be my next step. I wont let any BIG company think they can Bully Me LOL good luck anyway sarah

Hi yes i can help as i deliver for littlewoods . Apparently they use most courier services i work for DHL(YODEL) now as its known. Am in the prossess of putting in a complaint about the company in question . hope this helps . In Future always phone the couriers number on the card posted in door not littlewoods. good luck in future sarah