Hermes delivered to my elderly neighbour who is housebound and can't get to the door - and on the card said the parcel was in the "Recycling Bin" - very helpful as it was the day before recycling day and that was then promptly collected!! What kind of idiot thinks the recycling bin, (where by definition the contents are thrown away) is a safe place? .. anyway... Dorothy doesn't know who the parcel was from as she orders quite a bit of stuff and gets various free gifts from charities etc - all Hermes automated reply will say is "contact the retailer" - But I can't - I don't know who it is. They must have the sender of this parcel in their system - surely. I have the card with a code on it. Does anyone know how to contact a real person at Hermes - it's driving me crazy and worrying poor old Dorothy. Thanks -yours frustrated.