Thanks again for all the help and advice, I have just submitted my claim - so now I guess its a waiting game...! I will update on progress as soon as I hear anything. Thanks Katy

Hi, thanks for your replies.... Donna, I have used the simple speadsheet as I am not claiming overdraft interest. Just wanted to check this is ok? Also, I am going away on holiday later today and won't be back until the 13th, if I submit my claim today will I need to do anything before then? Should I wait and submit it when I am back? Sorry for all the questions, I just don't want to get it wrong and ruin any chance I may have of success! Katy

Hello All, Having followed the first part of the process carefully, I am now preparing to submit my claim against Lloyds. I have completed the moneyclaim online form and am ready to submit, however I have realised that with the amount of time that has passed since my first letter to Lloyds, my charges now date back more than six years (the first one I have included in the claim was 19/06/00). Do I need to amend my schedule and interest calculation? I have read the FAQ and I can't see an answer to my question, but am aware that it is risky to try to claim back more than six years so wanted to check before submitting the claim. Thanks in advance for any advice... Katy

Thanks Vicky! I'll do that... I have just read your thread - hope it all goes smoothly for you C

Thanks for your replies. I think Amie and I are confused because Lloyds have replied within 14 days and the step-by-step instructions didn't mention this. The LBA letter starts by saying: "I am very disappointed that you have failed to respond to my letter of the [XXDATEXX]." Can we just change this to "I am very disappointed with your response to my letter of the [XXDATEXX]." ?? I understand it is frustrating that newbies who seemingly haven't read the FAQ's post qustions like this, but I can assure you that I have read through them and unfortunately can't find the answer to my query. Any help gratefully appreciated. Thanks again.

Hi Amie and all, I have also just received this exact letter. I am a bit confused as well - do I just file my claim with moneyclaim online now? Any advice appreciated. Thanks