Aaaargh. I'd never heard of this outfit before last week. I ordered a Playstation 3 from Amazon last week and Hermes UK were the courier company - well it never arrived here. Furthermore it's listed on their tracking site as "delivered to secure location" - well wherever that is, it certainly wasn't here. The trouble is Amazon now say since it's listed as "delivered" they think thats that, job done - and now I'm £189 out of pocket with nothing to show for it - to be honest I'm shocked Amazon would use such a company. It's made me think twice about ordering anything from Amazon again. If you're looking for further complaints about Hermes theres a lengthy one on the Amazon discussions board, not that they take any notice of it. Shocking company. Theres also a clip on YouTube of the BBC Newsnight investigation into the company that aired on dec 3rd last year.