I ordered a sofa (3 piece) from SCS Stockport in November; the three sofas are different shades of the same colour. I didn’t notice this until half hour after the delivery but contacted SCS. I was told an assessor would have to inspect the sofas. 4 weeks from delivery. The first payment was due on 22 Feb., but as I was getting nowhere with SCS re information about the replacement I stopped the DD and sent a letter to both SCS head office and the finance company. I am still waiting for delivery despite repeated phone calls and a visit to SCS Stockport. I was promised delivery on the 8/03/2012 having telephoned the store, the sofas where not delivered. I visited the store on 11/03/2012 and was promised that the sofas would be in store and ready for delivery on the 15/03/2012. While in store I was met with argumentative and extremely unhelpful staff and I have as yet had no communication about the delivery of my purchase. I have sent another letter to SCS head office and the finance company and also tried to talk to a human at SCS head office. So far I have had no communication... I really want to refuse to continue dealing with this company, I would like to cancel my order and get my £200.00 deposit refunded. Is the possible?

Thanks for the info locutus, I have sent mail to the Ceo and will update as soon as I have a reply

I have had some issues with my broadband service for over 12months, trying to discover and fix this issue has been troublesome, my connection looks and tests good if speedtest.net is used to check it but I had problems when using Xbox live, VM assured me that my connection was a good 30mbs down and 3mbs up. The problems persisted so I looked at my setup, I relocated the hub, installed new cables etc but yet no fix, I have contacted VM many times about this but they insisted that there was no fault on my connection, however over a 12 month period I had 4 engineer visits and 3 new hubs but the issue was not fixed. In the end I called an independent company to check my networking and broadband setup, the results showed that although I did indeed have 30mps down and 3mbs up the connection was not stable, it was dropping outat very regular intervals. Again I contacted VM, they offered to remote connectto my PC and test the connection, I was told there was nothing wrong even though I insisted there was a problem which I supported by showing the VM staffmember a more precise connection test using Voip Quality testing. I was told it would be passed up to a supervisor and that I would get a call back, the call back never came so I wrote to VM asking them yet again if they would fix my connection, still no reply. I decided to leave VM for all the above reasons, as they seem unwilling to help me resolve this issue and I really don’t have a choice. Today I received a phone call from VM from a rather stroppy young man informing me that I will incur charges for 3 month early cancellation of my contract, bearing in mind I have been with VM for well over 4 years as a refugee from NTL. From my point of view I believe they should refund me for the hours spent trying to fix this issue myself, paying for replacement equipment, third party opinion and for a substandard service forthe past 12 months. Sory for the long post but hope this may help anyone thinking of using VM as a service provider.