One other thing although this sounds like a sob story but it's true. This iPod is for my 5 year old who has kabuki syndrome and it's for him to watch his cartoons with which is one of the few things he likes. He needed it for Friday gone because he went in to hospital for an op. This company don't realise the impact of there poor service. I don't have time for this hassle what with my son. But I can tell you now I will at least get my money and iPod back if it's the last thing I do.

Hi all I appear to have fallen for what looks like a professional site and two weeks ago sent my iPod 32gb 4th gen for a simple dock connector replacement for the sum of £35. I was told that the connector was not in stock (fell for it) then 3 days later it was in stock and the phone was simply waiting for repair. After a couple of days I asked why it had not been repaired they told me they had high numbers of repairs in. This is not my problem it's theirs and they should not advertise 24 hour repair if they cannot meet the volumes. They promised I would have it for Friday gone and it did not appear. Then they promised sat and then rang me to say sorry for they are having problems fitting the connector. They told me they would do it this Monday (tomorrow). I told them I want it sending out on Monday back to me either fixed or as it was with a full refund. If I don't get it back on Tuesday then I will be putting this to the small claims court. Its a shame they cannot get there act together it's not like they have not had time as this thread goes back some time.