Thank you dee-fordog I have a similar problem. I had an accident Dec 21-09. My insurance referred my claim case to Carpenters Solicitors. I went through all what they required me to do. I call them, but they never return my calls. When I happen to get hold of someone they promise to get my file out and call back, this never happens. I have written to them with no response, I have tried so many times that I have now incurred high costs of telephone and mobile phone bills. I suffered physically and psychologically. I am still on analgesics on and off.I have been waiting and been ignored for over one year and six months. They completely make a fool out of you. Where can I report my case. Please help.