High everyone, just a very quick update... After a couple of week correspondence with BFB they are replacing my mattress... They have stated that the mattress I have may be faulty as they have not had an influx of complaints regarding the indents. I should expect delivery of my new mattress within the next couple of weeks. RESULT i hope!!!!!! or am i being a little pesemistic

Was thinking that myself, but at least at the moment they are contacting me. Had an email asking if we were rotating the mattress weekly, could not believe my first letter of complaint was not read properly as it clearly stated we were rotating every week as required by the manufacturers quide. Today received a call and an email asking for the date on the fire lable to enable them to contact the manufacturer so at least we are not being ignored, just need to be more patient but its now wearing thin......

I have received a response from the customer service of BFB. They have asked if I could send photographs of the bed to them to enable them to start an investigation, they have not asked me to be patient and wait 3 months before complaining. I have sent taken photos of the bed when we got up at 7.30am then again before going back to bed at 10.30 and the dents are still there. I will keep you all informed of my progress.

Well another week down and another turn of the bed yesterday and again dents either side. Thanx for all your input guys been reading with interest your views and experiences. I agree with Bensons that something that is new like a house needs time to adjust, but 3 months of adjusting and not getting a good nights sleep is just not on. While I feel the excitement in some of the seasoned respondents that an official rep of Bensons is taking time out of their busy day to find the time to speak to a forum, to tell you the truth, it does not impress me one little bit. I have officially sent an email direct to customer service with a copy of my forum complaint and to date had no response. I will not hold on to a customer service chargable phone line from my mobile while im out and about from 8am to 8pm monday to friday to sit and wait endlessly for someone from customer service to answer the phone, hence the reason for writing. The only correspondence i have had from Bensons is from this forum, so do i think myself lucky that they have contacted me on a forum? No I do not. I want direct contact from them not me to them, why the hell should I do all the running about, am I not the customer? Within the first six months the onus is on the company to prove that the product is fit for purpose, and I understand that, that is why they are asking me to wait 3month. Is this reasonable? no I do not think it is, I am in pain now and very uncomfortable and hubby is getting really angry now. If after 3 months of turning a mattress it settles into a fantastic bed I will be the first on this forum letting everyone know that I now have a comfotable bed, would I then recommend the mattress? I think not, who in their right mind would buy a mattress knowing that it will take 3 months of unrest to get a good one. Cant see this being Bensons Unique Selling Point

Well I must say I am very dissapointed that I am being asked to put up with this for another 7 weeks as clearly the mattress is getting worse not better.... Am I to believe that the mattress will right itself and stop sinking bizzarly??? I think not, the bed is not fit for purpose and that is to have a reasonably comfortable sleep in.. I have not slepts without being awakened at least once during the night since getting the mattress and hubby is now being sleep deprived and not happy at all. I stated in my last correspondence that we had the mattress for 9 weeks but it is only 5 weeks. I await with anticipation your response. Regards Louise Rawlings

I purchased a Airflow Sup5000 in August 2011 costing £600 with a £100 voucher making the mattress £500, but now experiencing problems. After speaking to the store they have advised me to contact customer services or alternatively bensonsforbeds.co.uk. I decided to google bensons for beds and saw complaints and therefore this has directed me to this site. After reading all the blogs on this company I wish I had been smart enough to google them before buying this mattress as I think I may be in for a world of pain, (not counting the back pain I now have). Unlike most of you guys we did have a user guide and have have religiously rotated this non turn mattress every wednesday since delivery. At first we thought we were just getting used to the mattress but it has become very apparent over the last 9 weeks that this mattress is not meant for people with vast weight differences........ My hubby is 20 stone I am 13 stone. We roll into each other every night but again were hopping the mattress was just getting used to us so to speak, but no. This morning after stripping the bed clothes I noticed that there is a significant dent in each side exactly where our bums are and it has remained there all day.. Wish me luck guys I will keeep you posted on my progress and see if rotating the mattress weekly is met with the same problems.