I can understand your situation, I was so angry and frustrated at the time. I ended up getting £40 compensation from them but I agree with you, i'll never buy another Hoover Candy product again. Hope your machine gets sorted soon.

That would be great thanks

OK thanks, can't remember where I bought it from as I ordered it online, thanks for the info and the link

Hi all, i'm wondering if anyone will be able to give me some advice. First of all apologies as this will probably be a long post. So here's the problem - My washing machine broke down on 6th September, it's 3 and a half years old but I have a Protection Plan with Domestic and General, the washing machine is Hoover. Phoned D & G when it broke down who then put me through to Hoover Candy. They said the first available appointment for my area was Mon 12th September, I told them I wasn't happy at having to wait so long but she just apologised and said there was nothing she could do and that was the first available appointment. So Mon 12th Sept I got a message on my phone saying that the engineer had called in sick and he was fully booked for the rest of that week and on holiday the following week so she couldn't give me a date to get it fixed! Needless to say I was straight back on the phone to them to see when it would be getting fixed and they said the next available appointment was Wed 21st Sept ! Told them this was outrageous and unacceptable so they said they would see if they could arrange a care and repair for me, which means that I could get someone to fix it myself and they would refund the money. They phoned me back to say they couldn't allow that because my appliance was less that 5 years old the parts were still covered by Hoover Candy but the labour was covered by Domestic and General (which isn't made clear on the Plan) I asked them what's maximum time frame I should have to wait on an engineer coming out, they said 5 working days. I asked them what happens if that's not adhered to, they didn't have an answer, so I told them I wished to file a complaint. So I was on the phone to Hoover Candy and said I wished to make a complaint because the time frame had exceeded 5 working days, he said what do you mean 5 working days, I said I had spoken to someone from D & G and they said that, he asked if I had it in writing, I said no, he said we don't have a time limit for sending engineers out and I said well that's not what D and G said. I phoned D and G back and told them that Hoover Candy had said they didn't have a time limit for sending engineers out and he said that that was a lie, they have the same time limit ie 5 working days. Anyway I told him (well by this time I might have been shouting a bit) that I was disgusted with way I was being treated and that it was a complete and utter joke that I had to wait 15 days for an engineer to come out and I can't wait that long as I have 3 young kids in the house blah blah blah, so he's filing a complaint for me about the time it's all taking, also that Hoover Candy have lied abou the 5 working days time frame and I should hear from them within 48hrs with a solution or an explanation! Sorry for the long post but is there anything I can do if they are still saying 21st September? I'm at my wits end with all of this, I could scream! Any advice would be much appreciated, Thanks