I am disappointed (Mordie) that you see fit to continue to complain about our company's service on various websites and blogs after we have invited you to get in touch with us simply by emailing us back, so that we can look into matters for you, and restore your faith in us (should that be what is required) and ultimately improve our service to others, if we have gone wrong somewhere along the line. Thankfully most of our clients, such as the original enquirer, find our service helpful, honest and down-to-earth, and we receive a great deal of good feedback which we are very proud of. We cannot help you if you do not get back in touch with your real name, I remain hopeful you decide to do so at some point so that we can help sort things out. Kind regards, Mark.