Dear jen, thanks for your call but lee assured me that it will dealt with.last week. Now u told me after one week has passed that he is out of office. I requested lee only call me in week days.but I guess u dont take any notes n stop trying to negotiate with me You guys have put me in lot of stress n wasted lot of time Unless u propose decent solution I will seek legal help N a lawyer friend has already volunteered Thanks

Dear LEE, Thank you for your call almost a week back and then disappearing again and now I am waiting. Vodafone was supposed to pay me £131 pounds for my old phone as PROMISED by your customer service at the time of upgrade. The money was not paid in my next bill and the cost of new handset £139 pounds came out of my account. This put me in trouble, I was short of £131 in my current account for the month. It put me through lot of stress and obviously I had other plans but due to Vodafone I could not carry out. I would appreciate help from the members of the group to go through my posts and advise accordingly. LEE is a genuine guy but he is still employee of Vodafone and trying his best to get away with BIG` mistake and not offering me appropriate compensation. Any advice will be highly appreciable. regards

same thing is happening to me and its been so difficult...i cant waste time with these people...i have set up a facebook page for other people. please join us. facebook com/ groups /248059665238877/ or search for vodafone buyback [problem] I upgraded my phone last month . cost of handset for the new phone was 139 pounds. while i was getting the upgrade, i was told if i sent my old phone I will get 131 pounds for my old handset and 131 will be credited to my account in my next bill. vodafone has taken 139 pounds from my account today through direct debit but not credited a single penny into my account for my old handset as agreed. It took me half n hour to chase customer services people. they told me that the money didnt go through this bill....it will go in my oct bill. How could you bind yourself in a contract and then not stick to it? who is going to pay for this stress and bank over draft charges....I dont want to waste my time following this up and correcting Vodafone MISTAKES...