I finally got paid most of what I am owed the rest owing will be spread over the tax year I have made an offical complaint and a manager called me she said due to how serious the complaint is she will have to speak to someone more senior hopefully the man who was so cruel and intimidating will be correctly dealt with I mentioned something a DWP staff member said on here about being spat at , I told her that they are dealing on occasions with vunrable people who depend one the money from tax credits and trying to get through to them at times is very frustrating and the way I was treated could prevoke some to go to local offices and be agressive towards their staff and the staff of DWP thank you all for your support and I will inform you all how complaint proceedure goes

dear flumps 1976, you shouldnt have that at all I may have been angry when I was talking to the man who totally made me feel intimidated but I would never be abusive and my DWP office have been so good but due to the fact its all down to tax credits they cant really help its not even their responcability I think your post further confirms that Tax credits have a lot to answer for but I also think the reason tax credits are so un sympathetic is because of dealing with nasty abusive people like you have mentioned and I feel so sorry for those who work in the job centres as tax credits seem only to be on the phone the DWP offices seem to be the front line in dealing with highly stressed frustrated people .

I know what they have said but tax credits are not doing what they said on that link with my case where my son is continuing education it does not apply to me although other people I have spoken to it should have according to that link they should of had auto renewal but they all recieved a form which they had to sign and post or thtey had to call it seems there are serious mistakes being made by tax credits many people are suffering because of this think there needs to be an investigation into the failings as vunrable people are suffering and doubt I am the only one who can not afford to eat . I am just relieved my kids get free school meals during thet week

To be honest I never got auto renewal even though the DWP do not pressure me into work as I have a child with special needs I think the auto renewal is something they say they do however everyone has to either phone or send in the form so it appears that the auto renewal is somewhat of a myth

Because my eldest child is 16 and started year 12 I had to renew saying that every year they send out a form which you have to sign to say there is no changes if you dont they stop your payments the information you gave me is new so thank you I have been sent anouther link about getting costs paid when they get it wrong I am more than grateful to everyone who have been advising me you are all very helpful

Hi Ruby , All claims for tax credits are renewed everyone who claims them has to either fill out form or phone them by the end of july if they do not do this the money stops . I have not made any changes at all and on Saturday when I spoke to them the told me that they had made a mistake I know at some point I will get paid I just wish I knew when as I do not trust them at all every year this happens to me more than once it has caused me serious dept with bank charges and late payment fees in the past and now I am on dept management and have a special account that is managed for me at a price however I cant get overdrawn or get big chargeswhich helps but every time I start to get on track my money stops for crazy reasons including them anouncing that I am deseased I have never recieved the costs back that I got due to the mistakes they have made and I will be paying it off for the next 15 years .

they refuse to discuss it as they say I will get paid this monday they stopped my money because they did not renew it properly , I am not under investigation and I have evidence of renewal .. I have found people online and local friends who were either paid late or not at all . I can not have a crisis loan again because the money is owed by tax credit .. I will try my MP thats a really good idea and I am also calling social servises as apparently they sometimes gives food hampers or vouchers so I will try that I will also call the DWP again as they were very spmpathetic and may be able to at least contact the tax credits office for me

Everyone has to renew by the end of july tax credits are not automatic my last payment was the 29th I cant get another crisis loan and they have given me different information every time after leaving me on hold for 40 minutes or more I know I should call them again but they wont discuss it any further I am frightened that they will say something worse, on tuesday I will get child benefit that can feed the kids for now and I still have enough food to feed them till then cant feed myself until next friday I dont think unless they pay as I said earlier I planned to loose weight so I will try not to let them get me down .

Believe me I will do what ever it takes from now on I will record every phone call I make to them I will inform them when they answer and if I do not recieve payment on Monday I will be going to te local office with big board and peaceful protest I have more than 200 people who have said they are having same problems who say they will come too hopefully I don get in trouble but I'm 5' not a threat at all I want local newspaper to run a story on it I am going to call them too

They admitted it was their mistake I was told by DWP they should have given payment too as for CAB I can not get appointment I have tried in the past as this happens to me a lot this is not thte first time I have been left pennyless . I was transferred to the emergency payments team who refused to help even though they are fully aware it was their mistake .. I do not get a childcare element duo to my daughters disability I do not work and I think it was because I am a single mum on benefits the man I spoke to was so rude I feel totally intimidated by him and if I am honest I am actually frightened to call again the stress has made me ill I am very lucky the DWP were sypathetic and gave me a crisis loan so I could buy food for the kids but I havent got food for myself and I wont be able to have a meal until they resolve it I hope that it will be monday as thats when the said it will be paid if not I may be to get another dwp payment but that is not really likely saying that on a plus point I need to lose weight a little stress is great for that . I will be making a complaint about them I have the name of the man who I spoke to on tuesday I wont give up because this is too much I have spoken to lots of people having simular problems with tax credits all over the UK the whole system has way too many problems and needs investigating

Hi thanks for responce I renewed on the phone in July and call again in august to make sure it was ok . The payments stopped because they made a mistake they admitted that when I called on saturday and that was then I was told I would definetly recieve payment by the 7th .. Then on the 6th they said no payment will be paid till the 12th so I requested emergency payment i know that because it was their mistake I am intitled to that money via emergency payment however they refused and then when I asked to speak to superviser he got nasty with me which was when I said it was criminal and he then hung up ..I am due payment every monday and that was their reason not to pay out emergency payment as I was paid the day before (but I did not get it) I want to find out how to go about claiming back the costs that I have due to their mistakes... To be honest I am frightened to call again I am dreading the phone bill and will probably not be able to pay it so soon after will be disconnected ...

Hi I am new too I have had problems too I waited for hours on the phone was told twice it was all sorted out yet my money has been stopped I called again saturday and was informed I would recieve payment by today .. I decided to call again yesterday and was told I wouldnt recive any payment till monday we had no food etc so I had to get a crisis loan plus I spent a fortune on calls I want to know if anyone knows how to make claim for compensation from them as they have cost me loads I dont have anything at all now and to be honest I doubt they will pay when they say they already said they made mistake yet still they dont fix things .. Plus the member of staff who spoke to me was rude how can anyone be so cold hearted especially when its their error not mine..