I bought a NN-E289M Microwave Oven from Dixons on 5th May 2011, and it went up in smoke last Thursday 25th August with a small bang and the smell of fireworks. I have emailed via the 'Contact Us' link and haven't had a reply. Am I wrong to refuse to call 0844 at a massive cost per minute - shouldn't I get a reply from a method that they say to use if you're having product issues?? I'm going to write to Head Office, but can I demand my money back? Is there a better way to contact? They don't sell the microwave anymore. Thanks in advance.