Hi everyone, use just been so frustrated with buyitdirect, I have bought an acer laptop from acer direct, two in matter of fact, which was on offer. They sent us an email the next day and said that it was delivered. We contacted them and they said that it was delivered by parcel force tomthe next door neighbour. We knocked every single door within our floor with no avail. We contacted parcel force this time and they came to visit and knocked at the neighbours door where the parcel was left and confirmed nothing was left there. We have contacted acerdirect(buyitdirect) and they said they have forwarded it to their investigation department and that they have now involved the police to locate the package with parcel force. Now do you think this is our concern? Shouldn't they just give us the money back? We have not received the goods and they are refusing to give us a refund until their investigation is over, which is now basically 2months and a half. It has been difficult to get hold of them now and I’m lost on what to do … They basically stolen from me of £700. Any help or thoughts?