jturpin
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Sorry, my mistake, I misread the post. he DSR's place no obligation on the seeler to pay return postage. However, irrespective of their terms and conditions they must adhere to the DSRs. This company has a set of T & Cs that try and force the purchaser to pay for initial postage and distribuion (min £1.49 I think), this is not allowed. Sorry about the confusion.
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It is not possible for a company to restrict your rights in their terms and conditions, so even if their terms and conditions state that they will charge you for shipping, they cannot legally do so. However the only recourse is through the courts. Complaints to the OFT or Trading Standards will be registered but not necessarily acted upon and will probably not get you your money back.
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Reclaim the right Ltd
reg.05783665
reg. office:-
262 Uxbridge Road, Hatch End
England
HA5 4HS