Brought a bag from a web based company in November last year to give to my daughter as a Christmas present. Last week the zip broke on the bag completely and it is now unsafe for her to carry any personal items in it, leaving it unusable. Contacted the website who have said they are not prepared to give a refund or an exchange as the item was purchased over six months ago. I have asked them to repair the faulty zip and they have refused. This bag was expensive £65, surely you would not expect the zip to break after just seven months - where do I go from here?