Good to hear you got your device sorted Simon but you must be a very rare example. From my recent research I'm finding that I-Phone-Repairs, who trade as Yew Tree Digital Ltd are still up to their old tricks of just holding back planned repairs for as long as they feel and treating Customers like idiots. Just to update anyone interested in my situation, I reported this company to Trading Standards who were already investigating them. I then spoke to Consumer Direct and shortly after, I issued the company with my Small Court claim. At this stage they bottled it and returned my handset back to me the very next day as they probably knew they had no chance with the evidence I had built up against them. I would advise anyone going through a similar problem to record any dialogue for evidence. The company is still run by the "Director" aka cowboy named Nick Shaw if anyone needs to know. You won't be able to contact him via email or telephone to resolve issues because he's a spineless coward.

Just to update everyone that i-phone-repairs.co.uk (Yew Tree Digital Limited) are still up to their usual tricks of basically holding customers devices against their mercy. My iphone 3GS handset was posted to them 5 weeks ago for a simple screen repair and since then I've heard nothing but excuses from their "restructured" Customer Service team as to why it's taken longer than the initial quoted 2-6 days repair timeframe. On two occasions I was even informed that my handset was to be posted back to me next day. I didn't hold my breath and guess what... no sign of it.I've emailed Nick Shaw directly to explain my issue because as he stated on this forum, "I am here to help you and will assist in any way i can". I've not heard anything back from Nick and now after sending a demand to return my phone in writing to the company and warn of potential Court action, it was ignored and I'm doing exactly that. So I have now begun seeking legal redress through the Courts along with providing my case details to Trading Standards who are already investigating the company. I'm just glad I have all dialogue recorded between myself and their Customer Service representatives such as Ria Steward and Vikki Shaw.I would stress that anyone else going through the same scenario, which I know there's many, to follow the same action that I'm taking. I'm not going to be held to mercy by this company any longer and I intend to see my Court action through to the end.