My daughter terminated her contract with Tmobile and 1 day before the termination date phoned for her PAC code but was informed this could only be supplied to the account holder. Assuming we had registered in my name we called again, unfortunately this was 1 day after the contract was terminated. At this point it was confirmed that my daughter was in fact the account holder but now the account was closed we could not have the PAC. We explained the situation regarding the previous call and were told they could reactivate the account for 30 days and give us the PAC but this of course would incur a 30 day charge. We objected to this as it was not our fault that the request was taking place after the account was closed and they agreed to refund the charge. They then passed us to the account closures to get the PAC. Account closures said they could not reopen the account and gives us the PAC. To get to this point took 3 phone calls and over 1 hour on the phone so I asked for a manger to contact me so I could complain about the service. The manger accepted my complaint (Good of him!) but told me it was illegal to reopen an account just to issue a PAC. Does this sound correct or am I just being fobbed off? My daughter has given up on keeping her number I just want to try and find out if I'm being told truth or just spun a line. Thanks.