Hi, I tried paying Fedex directly. But they would not allow it. after more phone calls. Fedex have acknowledges that i have paid £26 and have now said that they are reviewing the dispute of the remaining £40 of controlaccount fees.

The payment of £26.14 to ControlAccount PLC has come out of my account. But when i check on the Fedex website, the amount of £26.14 is still shown as outstanding.

Hello everyone, I received a International parcel via Fedex from the USA in August 2016. I then received an initial Invoice from Fedex on 06/09/16 for an amount of £26.14. I have tried on several occasions to pay this Invoice via Fedex's online bill, throughout Sept and October. But I could never get past the purple PAY button. The systems seems broken. I also phoned atleast once, but was on the phone for well over 30 mins and gave up. To be honest I then forgot about the payment. On 4th January, I received an email from Control Account PLC, stating that I owe them £66.00. Which is a fee of £26.14 + £40 in late fees. I have phoned Fedex and Control Account and they claim that they sent me postal reminders of the Invoice due. However I have not received any post from them whatsoever to my address. I haved asked if they can provide proof of Posting and Delivery of these reminder letters? Such as tracking via Royal Mail First Class Recorded. I am very happy to immediately pay the initial Invoice of £26.14. However I do not see why I should have to pay the additional late fee of £40.00, which is more than the original bill and is an entirely made up administrative expense. Especially when I did not receive any letters whatsoever, with the only communication that I have received from Fedex being an email on 06/09/16 and then two emails from Control Account starting on 04/01/16. What can ControlAccount PLC do next to try and force a payment? UPDATE - An interesting development in my case. After lot's and lot's of arguing with ControlAccount PLC, they allowed me to pay the original fee of £26.14. They then said that a Manager would call me back on a specific day regarding the £40 late fee, but he never called back. However a few days after that i did get a text from them saying that i should call them. I will call them. But were do you think i stand now? Thanks

Hi there, Thanks both of you for your very useful replies. We are more than happy to take matters further and have already been talking about legal proceedings and have already been talking to a solicitor. Making the SAR request for the phone recordings and any other information would be very useful, as i 100% know that i did go into great detail on the phone about what i needed, and they do say that they record all phone calls. The section that i missed wasn't in the small print, it was in the main section (that is my mistake). I did make it clear that i have manufacturing equipment that i want to cover and this section is simply incorrect, but i assumed it would be correct, as i saw that i did have cover for X amount of elexctrical equipment and machinery. It is like after explaining i have two printers, they just ticked a box for a computer or something and called it a day thinking that would be ok. This was not even the first time we had insured large format printing machines with them, it was actually our second policy with them insuring these kind of machines, and there is absolutely no way they can say they didn't know we where trying to insure printers. But evidence speaks louder than words, and thats why we need the SAR and any documentation it brings. Thanks Again, Marcus

Hi there, I have a serious problem with a current claim. I run a print shop and two large format printers. When i got my business insurance i made it very very clear on the phone the exact make, model, serial numbers of the printers, as well as exactly what they are used for and exactly what we are as a business. They verbally assured me that this was all fine and can be covered. So great. I got through the paperwork, which says business type 'print shop' on it and i got x amount of cover for electrical equipment and machinery, full breakdown, accidental damage etc. Sadly a few months later one of my machines break down quite badly and after a lot of time and even more money trying to fix, we opt for insurance. However insurance turn around and say, Sorry your not covered, we dont cover trade equipment or manufacturing equipment such as your printers. WTF??, I made it very clear exactly what machines i was using and they said it was covered. My fault in this matter is that after explaining in great detail all about the machines, i assumed they where covered, so when i got through my paperwork, i did read it, but it turns out a missed a tiny one liner about NOT covering machinery and trade equipment on this policy (which is the exact opposite of what i asked for). It turns out that despite my long explanation of what i needed, they gave me completely incorrect and useless cover, but because i didnt spot their mistake and raise a point before making a claim, they can not apparantly deny my claim. We both made mistaked, i was too trusting and didnt check properly, but they actually gave me different cover to what i asked for! Also, if i clearly have a 'Print Shop' policy, how can they sit there i think im not doing any printing?? If anyone could help me i would be greatly appreciative, Cheers Marcus