I left work with the phone after spotting it in my locker, it is there I leave it safely, with my wallet and luchbox. The details they have are that it was in my front right pocket on the way to the shops, from work.

I understand your probing. It is helping me tighten up and prepare for their probing. I can see how they can catch many people out on the simplest of detail. I last saw the phone on route to the shop by my workplace. It is on the way here I think I lost the phone...

Okay, so it was in a safe place, in my works locker. I take it out and swap the sim into it, the battery is flat so it does not switch on. I then lose it! Just one of those situations that they can not prove either way. So do they have to give me the benefit of the doubt as you are a paying customer? It really has been a game with them. Every step of the way has been hard. They even asked what police station I reported it to, even though the local police force no longer deal with loss claim at all. If I had told them that they would have caught me out on 'not reporting to the police station' in the policy, even though you do not need to.

I may have confused you. I swap the sim card between the two handsets. I use one for work, and one for best. I have been working a lot, and have also actually been working away recently so had not really used the 'best' phone all that much, well, not until I actually lost it. The terms are here, you may have to join the link yourself as my post count is not high enough: 2u.co.uk/mobile-phone-insurance/insurance_terms_and_conditions.php So you think they are trying to give the excuse I never lost my phone on that date? In reality, they cannot prove otherwise, and should not be able to refuse a claim on an assumption that suits them. I appreciate your input, thanks.

I will instruct Voda to email the details in the morning. It is not such an unreasonable request, it was just the attitude of the woman on the phone that annoyed me and made me object to her asking for more than she originally requested. I find the majority of the Supercover agents the same to be honest. Very rude, with crap customer service. So I did not make a call from that IMEI for 2 weeks, on what basis can they refuse to replace my phone because of that? In this day and age with large screen mobiles, 2 phones is quite common due to the risk of damage. One as a work phone, one as a best. My work phone is a no frills Nokia, and is simpler to use than my show phone, maybe the reason I have been using than more of late.

Hello, long time lurker, first time poster, so take it easy with me please. I have a claim with these clowns at the moment for a lost mobile phone which has been going on for over 2 weeks now. They are continually placing new hurdles in my path after after assuring me all they needed was the last lot of info I provided. First off they would not accept the proof of purchase Voda provided. They assured me all they needed was proof I purchased the phone from Voda, my name, address, and IMEI. I got Voda to email this directly, which Supercover accepted. They then wanted to do a conference call to confirm I barred it within the timeframe, which Voda confirmed. The very rude woman on the phone then started asking Voda about my last call, text, data from that IMEI. I objected as she never said she was going to pry into my account further. Turns out, the last call from that IMEI was 2 weeks prior to losing the phone due to working away, and having a work phone. Supercover do not have this info as yet by the way. Now, do they need this kind of info, and can they use the fact I had not made a call for 2 weeks on from that IMEI against me? After all, I have provided proof of purcase, and Voda confirmed it was barred asap, and the police do not give out crime numbers. So I feel I have satisfied all they require to proceed with my claim. I have been a loyal customer without a claim for 18 months, and it really annoys me when they try their best to wriggle out of it. Thanks in advance.