I too have had dreadful service from this company. Don't believe that they offer a 24 hour turnaround because they don't. I have had my phone returned to me twice by them, still not working. they claim it was working when they sent it out, but the fault still persists as they haven't bothered to check it properly. I have now spent a total of £40 and had to go to the trouble of sending the phone to them twice, been without a phone for 2 weeks and after all this I still don't have a phone that works. Their website makes a big deal out of offering a refund if you are not 100% happy with the service, it even goes so far as to say they can offer a refund with one click of a button. This is an absolute myth as I ahve emailed them twice to complain and been refused a refund. Who on earthn would be happy with receiving a phone back that doesn't work and has had to paid £40. I would strongly reccomend if your phone doesnt work then don't take it to this company Lorna Saunder