Shining Light If you were doing your job well, we would not have all this complaints about Utility warehouse. Utility warehouse is desperate keeping the customers. Why else you are fighting here everyday, making untrue compliments. If UWH had the confidence as you are insisting, you would not be in this position. You would have relaxed and allowing customers decide that. And to be honest with you - i believe that UWH's customer base is shrinking, not growing. Your defence is a witness for that.

Dear amcmechan Believe me, you are not alone. Utility Warehouse is in despair to keep customers that are running from the overpriced tarrifs and the bad customers services. They will do anything to harrass you and make it harder for you to switch. Why do you think they need all this distributors writing "good" about them? That indicates they are so bad since they need those kind of people. I also get surprised by which?, but customers are not blind.I have never seen a genuine customer who wrote good about them. You will only see people that will come back several times because they are distributors and it is their job to write good about them. I left them when they charged me more than £1600 for energy consumptio of 11 months for gas and 10 months for el less than 17000kwh for gas and 3200 kwh for el. After i have requested transfer from them they provide wrong details of my electricity meter. The funniest part is: I called my new supplier to check if every thing is alright and they confirmed that they have started supplying me both gas and el. however i was not billed and i called the new supplier several times why I am not billed. My new supplier changed now the history and says that they did not transfer my Elelctricity at all. They want also to run away from the contract I have made with them even though I have writting on it and they have transferred my gas (the contract was duel fuel supply) So UWH is still harrasing me and i will not pay them as i am not liable to them. The rates of the new contract is much cheaper and I am prepare to pay that rates to the new supplier. But UWH is desperate and they will try any thing to keep you and harras you. To be honest with you - i dont think consumer focus will do any thing. I have tried and guys there seemed they sympatise with them. They did not help me at all. I dont know about the energy ombudsmand, but my advice to you is take them to court. thats is the only thing they will understand. If think how they react - they will threaten you with supply disconnection or prepayment meter. They will send you a note - that they intend to get a warrant of entry to enter you premises. Then they will send you a hearing date at your local Court(Magistrate Court). You have to attend the hearing to defend your self. And provide all the proofs you have, so they are not able to get the permission to enter your premises. If they dont send the hearing date (they hope you not to show up), then request information from the magistrate Court if there is pending application to enter your premises (Under Data protection act). If that is the case, then they must inform you when and where. I am also quite dissappointed by Npower. They should help you and not to send you back. As far as i understood, there is a license condition obliging the suppliers to solve any problems whilst switching. Npower could choose to collect the debt from you and pay them. Otherwise they should warn you before sending you back. If you find any ways of dealing with this, please advice people . I am taking my steps and that will be court action. It cannot be true they treat the people this way and it dont give them any consequences. Best luck to you

Dear dx100Uk thank you for the response. yes I actually provided meter reading online, however they were not able to react on it, or they could not. Maybe after two months and so. In addition I was expecting giving them fixed amount like i used to (all my former suppliers used to get fixed amount). They wanted to credit my money in their accounts, and I did not find that fair. I could not afford it either. By the way thanks for your response

Hello every one! I need your advice. Please be gentle as it is my first time and my English is not either the best. I have debt - my gas and el supplier want to cut my supplies or install prepayment meters, I have many times offered payment amount - 100 pr. month, but they declined. The debt is £1100. They want that I should pay them the whole amount, and I can't afford paying the whole amount once. They are angry at me beacuse i want to leave them. I want to pay them by direct debit, but when they found out that I want to leave them, they want to punish me. I got the debt, because i refused paying estimated bills by direct debit every month. I told them that I wanted to pay a fixed amount every month and cancelled my direct debit after they have taken a lot of money (300) with in one month with out my authorisation. I could not afford to pay that as I am low income. Can any body tell me legislations about when the supplier is allowed to install prepayment meter? and if the supplier can force me to pay high estimated bills,even though I cant afford it. (the fixed amount I offered was 110 pr month)? Can the supplier block my transfer to an other supplier though I was willing to pay them and asked for a payment plan and justified bills? Can you please help me where i can get OGFEM legislations, and are those legislations enforceable in the court? any help any advice will be appriciated God bless you Thanks