Three years later and they are still using the 'telephony fault' dodge. They kept wanting more and more info to support my no claims bonus (15 years ) and eventually threatened to cancel the policy. I managed to get through by phone and agreed with the advisor what would suit them He confirmed if I advised that in writing and heard no more from them then it was ok. I wrote immediately and as heard nothing assumed all was well. Two weeks later I received notification that they had cancelled the policy two days before I had received their notification!! So for two days I've been driving around with no policy. It's unbelievable that they can do this sort of stunt putting people at risk. They have no idea what customer care is and as I'm now writing to the FSA we'll see if something comes of it, although I'm not holding my breath