Hi Zipdee + all, I realise its been a while since anyone posted here, but this forum came up when I was seeking help with you guessed it... Streamline.net! I've had a hosting package with them since 2005, and despite the odd bit of technical issue, its been ok service. However, its all come crashing down on me recently with regards renewal, and I wondered if you might be able to advise. "automatic" renewal was 25/05/11 - they sent an email to remind me of this in April, but it was flagged as spam and I didnt see it, otherwise I would have cancelled, as was my intention. I received another email on 21/5/11 - this one got through advising me that my card details were out of date and I would need to update them before renewal or my account would be suspended. I unfortunately took this to be a case of if I just leave it, then it will expire and that will be that. But no, ofcourse they continue to email telling me I need to update card details to pay the £90 2 year renewal, which I dont want. So I raised a support ticket saying I didnt want or need the service. they replied say that I should have cancelled before the renewal time and the the fee was due. I told them but I dont want it? Fee is due. I'll pay for a months worth of hosting? (it had only been 11 days since the renewal at this point) - no, full fee due. am I up the creek? After trawling the web it seems the last thing I want to do is update my card details on their site! Hope you can advise, Kate