The Councils (WLC) removal of controlled entry system (CES) This was performed without following due process, no notice, no discussion and allegedly on the report of a non resident reporting that it was interfering with the council installed entry system....which it was not! The CES removed was - installed and financed in agreement with all residents, private and council (50/50 private/council residents) - accepted by WLC in that they gave details of how to use it to a new council tennant when she moved in - not reported to WLC as "interfering with WLCs entry system" by any resident or their carer - fulfilling needs for vulnerable residents and their carers that WLCs entry system did not - granted verbal acceptance and agreement from all residents that it should remain in use and unchanged when moved in - in situ and operational at time of my purchasing the property and at time of WLCs removal of same without notice - and remains a needed and preferred choice of entry system for vulnerable residents and their carers Their CO provided, in writing, emotional argument with contradictive excuse to justify this WLCs removal of said system wilful destruction of another persons property? Damnum injuria datum ? Breach of Article 8, Housing (Scotland) Act 2006, Law of Contracts and Obligations (Scotland) Act 1977, Tenements Act are areas I am looking at as I am tired of the big guns getting away with trashing my life/property....yes there is more! Any advise, views, pointers greatly appreciated E

As stated the cctv issue is included in the contract, however no time frame and this is a grey area, hence the title.

Thanks for the welcome and assistance. The contract included the replacement of my existing cctv from my old door to my new door at the time of replacing all windows and doors. It was accepted and agreed with the salesman and the surveyor that the matter of the cctv was priority due to my circumstances. It was also accepted and agreed that if the window fitters could not do this, an engineer would be sent. The surveyor arrived with the installers to stress this point and address the issue. The installers stated with witness present that as it was out with their area of expertise and given its importance they did not want to perform this task. The surveyor left saying he was going to arrange for an engineer to deal with the cctv and that someone would be in touch. This was 24th May. Windows and doors were fitted over 24th and 25th May. No call by 5pm Friday. Office closed, I contacted salesman who assured me he would deal with the matter. Still no call by 1st June and thats when I attempted to speak with aforementioned drama queen with all the ploys of a cowboy company shield. To be fair, I stupidly paid before the entire job was complete, but did not expect to be treated so ignorantly and abusively by the ranting drama queen, employee name removed Loch Leven Windows and Conservatories, Glasgow. Oh and the company preferred cash! Position prior to my carer calling was engineer might be in the area on 11th June, position since is that engineer will be here on 11th, but I am not holding my breath! Again thanks in advance for any assistance.

My call to be furbished with a completion date seven days after the double glazing installation team had left my home was answered by what appears to be a mentally unstable drama queen that does not demonstrate the skill of listening and rants rapidly on her own agenda. She clarified she was not aware of all the details of the sale, was adamant she did not want to hear them and indeed demonstrated this by talking over all who contacted the company regards the customers position. Her unprofessional manner and conduct were further demonstrated by her repeated aggressive calls to the customer, refusal to provide information requested by the customer's colleague, refusal to let the customers carer speak, refusal to allow calls to be dealt with by someone else, attempts to project her conduct upon the customer both verbally and in writing, her lack of concern for the position the firm had placed a vulnerable person in and her distressing continued use of offence and attack rather than listen or reason. She has advised my carer and I that the contract will be completed at a time and date that the firm has a suitable engineer in the area and that this near 3 week from removal of vital equipment for the customers well being and safety is to be given no consideration. Furthermore she advised my carer that two will be attending after being informed by my carer that he needed a date and time as he would need to be present on account of how distressed I was as a result of her conduct. This was followed up by a jackanory that a 6 month pregnant office worker was so upset by my call that she had to be sent home!1 It is a dangerous game this woman is playing with a vulnerable persons health. I have been unable to stay in my own home due to the lack of the equipment contracted to be reinstalled by this company and to boot I am being accused of the very conduct of this drama queen. Would this delay in completing the work to suit the company having an engineer in the area be determined as unreasonable given its impact and the position it has left me in? Thanks in advance for any advice.