Thanks for the help! I'm gonna write to the office in Glasgow cause i'm done dealing with the call centres. I'll let you know how i get on.

You have just described my issue! I am currently 10 months into my 24 month contract and i used to have signal coverage in my house and the surrounding area, and now i get absolutely nothing because they have turned off their 2G network and they no long use T-Mobile/Orange. I now half to walk half a mile up the road to get any signal what so ever. When I phoned, after my 3rd phone call i was eventually put through to the Technical support back office and at first they only offered me these 2 options: 1- A £5 discount on my line rental until the end of my contract 2- A change in price plan so i would only be spending £17p/m but i would be getting less than half of texts/minutes/internet access than what i do just now When i said no to these as there is no point of me having a contract with a network who now do not offer me the same service they did when i first signed up and how i didn't see the point of keeping the contract because people cannot get in contact with my when i am at home on my only source of contact, i was offered a termination of my contract however... I would have to send back my iPhone 3GS which is worth at least £130 and i would also have to pay a cancellation charge of £151.21. I refused to do this. I find it utterly disgusting that i have to pay for a fault which has nothing to do with me, as it is on them when they changed their network, so i asked to speak with a manager. Where once again i was offered a discount on my current line rental, however this time it was £7. Again for the 5th time in the 1 phone call i had to explain that i no longer what to stay with a company who can no longer provide me with the service i signed up for. So he said that he could reduce my cancellation charge to £101.21... I laughed because once again it is expected of me to pay this ridiculous amount of money and send my phone back for an issue which is beyond my control. I don't know where to go from here. I feel like i am going round in circles. Is it beneficial for me to call OfCOM? I really do feel like i have a case. Any advice would be great, because i am sick to the back teeth of it all.