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Muttzz

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  1. I took my car to kwik Fit for it's annual MOT & service and they dropped it off their ramp causing extensive damage. First of all they told me the damage was "superficial" and the car safe to drive. They next informed me that the car was not worth repairing as the damage costs were greater than their valuation of it at £1,300. The car is an 04 plate Suzuki Ignis Sport (rare model) and as such would cost me approx £4,000 to replace like for like. Having now revalued the car at £2000 (scrap value) they have offered to repair the car (which I am not prepared to accept given the risk of damage to the suspension / chassis etc) or give me £2000 plus £1,000 as compensation for the 'inconvenience'. Said inconvenience includes failing to provide me with a courtesy care for the first 4 days. I feel that they should pay me the cost of replacing the car i.e. pay me a minimum of £4,000. Do I have a legal right to insist on this? To say that Kwik Fit have been less than apologetic / customer oriented is an understatement!
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