Thanks Citizen B and Brigadier2jcs Apart from the Bannatynes problems last year, I have never had any experience in this. I will keep you posted if they reply to the letter!

Thanks so much for this I will send it off tomorrow. Can I also ask about the Doorstop Agents? Are they similar to Bailiffs? Thanks again.

Hi Brigadier2jcs Equidebt have only stated that the Creditor is Aktiv Capital UK Ltd and the amount, also I have 7 days to respond and they may instuct a doorstop agent. I did have a problem with Bannatynes in 2010 with membership and agreed that I would be more than happy to go to court as it was proven that they misold my membership, they have never been in contact since! but I doubt it is regarding this due to the amount. If I send them the letter you mentioned, would that compromise me in anyway? Thanks

Hi all, I received a letter from Equidebt 2 weeks ago asking me to contact them, as I have no idea who they are I did not contact them. Today I have received another letter from Equidebt showing a DEBT COLLECTION NOTICE for Aktiv Capital UK Limited with the outstanding balance of £1763.67. I have no idea who they are and what the supposed debt is for! I am not sure what to do as reading a few threads on here the advice is not to call. I am quite worried as they state they may instruct a doorstep agent? Please can I have some advice. Thanks

Hi Slick Another reply!!!! Saying they have investigated with the club and can confirm that they never received my letter! and that all staff know that there is no cooling off period and this option is not available. The agreement I signed was for 12 months irrespective of attendance or change of circumstance. They also state that their records show that I was sent letters in August and September 2010 and an invoice was sent in Jan 2011 (these I never received). They also confirm that they will pursue for the outstanding amount and the next correspondance I receive will be a claim via the court. If I wish to dispute I must complete the defence section and return it to the court where a hearing will proceed for a judge to determine the outcome. Again any advice will be greatly appreciated. They still have failed to answer my question as to why the option of cancelling was offered to me and also it seems ok that they never received my cancellation letter but not ok that I never received their letters! Thanks again JS:-)

Hi Slick Thanks for your help... Im worried that by mentioning court action they might just take me straight to court??? I will send the letter anyway and see what comes from it. Thanks JS

Hi Slick Yet another reply Stating again that they do not offer a cooling off period, but again they mention nothing about their staff? Also they say the OFT approve their terms and conditions. And the 20% discount is available for a further 7 days!!! Any advice would be appreciated. Thanks

Hi Slick I am going to respond to the letter sent from Bannatynes: Thank you for your letter dated 24/05/11. I would like you to clarify a couple of things stated in your letter. If Bannatyne Fitness do not offer a "coolong off " period, why did the membership salesman offer this to me? or is it common practice for your employees to say what is needed in order to gain a sale? As it is now apparant that many of his statements proved to be falsified. Also why would your receptionist accept my letter knowing full well the content and reason behind my cancellation? Your offer of a 20% discount seems a bit of an insult and an exceptional high charge for 5 gym sessions. I will not be accepting this offer. Kind regards Do you think this letter is acceptable? Thanks for your help.

Hi Slick There is nothing mentioned in the contract regarding a cooling off period but this was confirmed verbally by the membership salesman... now I believe he said this for me to sign the contract that day! Has there been any further developments in the case you mentioned? I did look at the thread but to be honest it did not seem all that clear:!: Thanks

Hello Bannatynes have replied to the letter I sent them. there reply states the following: #they do not offer a 14 day cooling off period #they never received my cancellation letter and if they had this would have been advised #offer of a goodwill gesture of 20% discount making the amount payable now £357 and is only valid for 14days. Any further advice would be appreciated. Thanks:-)

Thanks Slick132 I will send the letter by recorded delivery and see what happens. I will keep you updated:-)

Hello The letter was from Bannantynes... but with no contact details.. Im not sure whether to just ignore it until something more formal arrives or to write to them explaining the situation again... Thanks

Thanks Slick 132... Losing letters does seem to be the case after reading a few of the threads!! The problem is I did sign the initial contract when joining as I had a 14 day cooling off period if I changed my mind... I do have a copy of the letter but no proof that I handed it in apart from my other half who was with me ... I dont know if I should reply to the intention to issue a county court claim as it is not official just a black and white print off... and there is no contact numbers just a payment slip attached. Thanks

Hello I joined Bannantynes Gym over a year ago and decided it wasnt for me, so spoke with the the receptionist and advised them that I would be cancelling within my 14days cooling off period. As advised I handed in a letter to them stating this and cancelled my direct debit. A month later I received a letter advising that my direct debit had been cancelled and to set up a new one! I called them explaining the situation and conveniently they had no record of these events happening and I was now bound by contract!!!!! I explained that I had completed my part of the contract and that I would not be paying anything to them for services I have NEVER used... The lady in the finance department said she would look into this and get back to me.... In over a year I have not heard a thing and today I received a Intention to Issue a County Court Claim stating I owe them over £400.... Any ideas???? I have been told to tell them I will be counter claiming but I have no physical evidence to back me up. Thanks