Hi, sorry for lack of updates - am really busy at the moment but will be dealing with it as comprehensively as I can over the weekend. All the sympathy, suggestions and advice given to me on here have made this whole thing so much easier to deal with. I think together with the hard evidence we can make sure things like this don't happen again - at the very least from this individual bailliff. I'm so glad I recorded it!

?? It's gone and says I have made no posts.

Is there any history of bailliffs still coming and taking goods once a payment plan has been set up by the council? the help line merely saying it's unlikely but not impossible is worrying and the fact that bristow & sutor have it in for us doesn't bode well.

About the levy - the national debt helpline have said that only one of the levys is invalid due ot the same goods being listed twice. Also, how would it be clear to them that the levy is invalid - will I have to phone them to state it? they'll still force their way in with a locksmith before I have the chance to explain and they probably still won't listen once I have.

I will send formal complaints to everyone mentioned and chase it up as much as I can. Thanks again for all the advice. My girlfriend phoned the national debt helpline and they have said that although a new payment plan has been set up by the council and bristow & sutow have agreed to it, they cannot guarantee that baillifs will still come and take the stuff they've levied, they just say it's unlikely. Does anyone have any experience with something like this? my girlfriend is incredibly worried that they will still force there way into the property, as they legally have the right to now since I let the woman in yesterday. She's also emailed them in regards to making a complaint and telling them we have videos to prove bad behaviour, this may just wind them up more - the woman also clearly has a vendetta and wants see us punished. Is it possible? I'm going to go the council office again tomorrow to see if I can find out more - the woman in the council office this morning seemed to imply that everything will be ok but we didn't think to ask her specifically about this as we assumed it would be ok, too. Also the helpline suggested that we officially registermost of the stuff in the property is hers as this is the case and she isn't liable in any way because she's a student. He mentioned some form of protocol for doing this which I think involves going to court and swearing on outh that it's hers (she doesn't have reciepts for most of the stuff - who does?) and it costing something like 8-10 pounds? does anyone know anything about this either?

Quick update, we went to the council office and explained everything. The person I spoke to wasn't the right person to speak to in regards to this woman's behaviour but she did confirm that the email had been sent and that Bristow & Sutor HAD received it. We've managed to reinstate the payment plan so that the debt is spread over 12 months. Now that the debt and repayment is pretty much sorted, we're going to focus our attention on making sure Bristow & Sutor are made fully aware of what this woman did, then consider our options. If we don't get an adequate response/apology, we'll definitely take it further. Thanks again for everyone's advice.

I can confirm that there are two different Inventory lists, with different reference numbers that have exactly the same items on them. The lists say INVENTORY, then below they says OF GOODS SEIZED / REMOVED with REMOVED crossed out on both. At the bottom there's something that starts 'I hereby confirm that this inventory is an accurate description of the items blah blah' then there's a space for our signature which we haven't signed. We didn't sign anything, infact. The charges are as follows - ATTENDANCE TO LEVY FEE - 42.50 LEVY FEE - 33 REDEMPTION OF GOODS FEE - 24.50 These are the same on both. I'm not sure how to find out which court ceritifed the action.

Thanks for the help and advice everyone, I'll look at all the information she left and post it when I can. We're going to go to the council office tomorrow morning and explain everything.

Feel free, I want these videos to have maximum exposure, it's unacceptable - we didn't even capture all the bad behaviour either.

Copy and paste one of the last three links on the first post. They're all youtube links just without the www

I have no idea why there's no paragraph's - sorry. Also, I wasn't allowed to put any links or videos so the urls at the bottom aren't complete.

I owe council tax totalling 600 pounds, two seperate 300 arrears for different financial years. In March I had arranged with the council, after providing all my income and expenditure, a payment plan, the person I dealt with at the council tax building then sent an email infront of me eyes to Bristow & Sutor, stating that I was to pay 35 pounds a month. He then told me that Bristow & Sutor will contact me and arrange how to pay. A baillif from Bristow & Sutor then came round a few days later and said he had no knowledge of any email from the council, he had a proposal for a payment plan of something like 40 pounds a week - something I can't afford. I contacted the council and they confirmed they had sent the email but that I should still be paying them 35 pounds a month, regardless of if they contact me or not. I contacted Bristow and Sutor via email, again stating that a payment plan had been set up, they replied again stating they've received nothing from the council, I then forwarded this email from Bristow & Sutor to the council, with my reference number and everything asking them to finally confirm with Bristow & Sutor that a payment plan had been set up, so that I can start paying. This was about a week ago. Today, I got a phone call from a very angry woman from Bristow & Sutor demanding to come in, I said I was about to leave and that I was sorting this out with the council, she then said that she was outside in her car having driven "all the way from Birmingham", I stated again that she can't come in but I'll come out and see her but before I'd finished she hung up on me. I then went outside and found her, she said to me that if she doesn't come in and do an inventory check, she'll inform the council and place an arrest warrant on me. This shook me obviously so my girlfriend and I reluctantly let her in, after confirming (unwittingly on camera) that she will set up a payment plan and that she wasn't going to take anything, just note what we have. Once she got in, my girlfriend began looking for council tax letters stating the previous payment plan and I then told my girlfriend that actually there wasn't any letters regarding the payment plan because an email had been sent instead. At this point the woman got angry about us referencing this email (because I had explained the previous circumstances a couple of times) and accused me of calling her a liar and for this reason said she was "cheesed off" and so for this reason was now going to give us 5 days to pay the full amount, rather than setting up a payment plan. At this point I repeated that we just want to set up a payment plan and that she was being very unreasonable. At which point she turned to my girlfriend and said "dya know what? I don't like you" apparently because of her "attitude", despite my girlfriend having barely said anything at this point, infact being quite nice to her and telling me to calm down. My girlfriend, shocked and bemused, then asked why she didn't like her, sarcastically asking if it was because she was from Leicester (because the bailliff was from Birmingham) to which the bailliff replied "Oh well that explains it then" meaning my girlfriend has a bad attitude because she's from Leicester. All of which we have on video. This then discended into arguments, my girlfriend threatened to go over her head and tell her superior that she had made an unprovoked personal attack for which she should be sacked. My girlfriend, appalled at being insulted in her own house told her to leave. She refused to leave. My girlfriend asked her repeatedly if she was within her rights to be in the house which she point-blank refused to answer. After she realised she had been video'd she went silent, noted down what we had, told us how much we have to pay and left. We were left with a notice of seizure of goods. I would appreciate some advice reguarding her getting into the house by saying she could have me arrested if we didn't let her in and that all she wanted to do was an inventory and to set up a payment plan and then on coming in decided we then had five days because we were talking about an email - if she is allowed to do this. I also want to know if her comment to my girlfriend is a sackable offence and if her refusing to leave and then refusing to tell us if she was legally allowed to be in the house is unlawful. She also said that in five days, her company have the power to enter by force (i.e. kicking the door down) which we would like to know if this is true or not. If anyone can provide us with this information or put us in touch with someone who can we would be very grateful.