Don't bother write letter as they have to investigate it then and take on the complaint. Pain in the arse I know but at least it will make welcome wake up when these charges start taking effect straight away.....Awwwww shame

I am not complaining to the fos about my settlement figure, well I am but it's only to make them have a charge of £500 and if everyone did this and welcome had more and more charges then maybe they would start re thinking this no settlement discount thing they have ongoing.

I had a call from my local branch on Friday, regarding my letter of complaint. They too have rejected my complaint and told to to basically pay what I have been quoted.IF ANYONE ON HERE HAS HAD OFFERED FROM THEIR LOCAL BRANCES OF DISCOUNT RECEINTLY....PLEASE CAN YOU HELP AND PROVIDE ME WITH AS MUCH INFRMATION AS POSSIBLE AS i WANT TO TAKE THIS TO THE FOS.The FOS will charge welcome £500 for every case they look at regardless if they uphold the customers complaint or they go in the favor of welcome...no matter if everyone complians to the FOS then all these £500 charges will start making them think, especially in the finacial situation they are in.

I had a letter about my complaint this morning, usual BS about looking into it. What made me chuckle is the fact that it was sent on plain paper!! Are things that dire with welcome now that they cannot afford headed paper. Also there was a paragraph at the bottom of the paper telling me that should I have any questions to ring the following number...... What number would that be??? I have no idea as they didnt type it in! Shoddy is what I thought.

Well I told them I had redundancy (lie) and that I was 6 months pregnant (truth). Still not interested what so ever!!! I don't think it's wise to default either but they are so annoying and very much so taking the p1ss out of us. I sent my email to [email protected] he then passed it onto high level complaints rather than the monkeys in Nottingham.

Hi, sorry for butting in. I spoke to my local branch and the customer complaints manager at Nottingham and they have all told me that they will not be reducing any settlement offers. I also have the money and my account is in superb order, they all told me that because of Welcome's financial situation there is no way they can offer discounts on settlement figures and you basically get exactly what your entitled to. For me, it was a measly £200 on and outstanding amount of £4242. I have already paid thm over £7k on a 12k loan. Yesterday I emailed Margaret Youngs CEO, I spoke to her PA and he forwarded my mail on. I even considering defaulting on the payments just to get them to offer me a better reduction.

Steven - does this include me too? Surly there is interest, they are not going to just give you it for nothing. They have hidden it by the seems of things. What about the paragraph at te bottom of the agreement saying about the interest. The one I added above.

That was the total loan amount including any charges, interest, insurances and anything else they scammed Me out of. My agreement says the following - Total amount of credit for the goods £8250 Amount of credit for the insurances £850 Amount of credit for goods and insurances £9100 Amount for re financing £1000 Total £10100 Duration of agreement 60 months Total amount payable for goods £9900 (this is apparently the cost of £8250 from above and another £1650 which states charge for credit or goods) Total amount payable for the insurances £1020 ( this is the £850 figure from above and a further £170 which states charge for credit for insurances) Total amount payable for re financing £1200 ( this is the £1000 charge from above with an additional £200 for charge for credit for re financing) There is a 7.6% APR on this There is also a statement below that states the following - Interest, calculated on the amount if credit and acceptance fee outstanding from time to time throughout the duration of the agreement, taking into account the payments above, makes up the finance charges for goods and the charges for credit for the insurance and re financing, which will be paid by you for part of each payment. If it's easier I can email you a copy of this and you can see for yourself as it's a bit complicated and what I have realised a complete [problem] and rip off. Basically I feel barging me for things and adding on costs left right and centre.

There were 60 payments and I have paid 39

Hi The details are as follows Total loan - £12,120.00 Total repayments made to date. 39 payments of £202.00 = £7878 Total they say outstanding £4242.00. Total they are willing to settle on is £4026.22 Apr charged at 7.6%

Hi Steve Thanks for this My current monthly repayments are £202 Thanks

Please help me!!!!!! I have a current car loan with welcome, no PPI. However I want to settle my agreement with them. They say that my outstanding balance is £4242. I am currently 38 monthly payments into a 60 month payment plan. They offered me a settlement of £4027. Is this a joke?????? I am paying 21 months in advance and all they want to give me is this measly amount off. Anyway I have spoken to local branch, complaints dept an they are all saying no chance of reducing this figure any further. What else can I do???? Thanks