They took tv, laptop, netbook, iPod, camera, and jewellery!

I am insured with Halifax. My policy booklet in small print says I am covered for theft providing there was forcible and violent entry. I am saying they must hve forced there way in but as far as Halifax seem to be concerned I have to proove it! I could go to the FSO insurance division but don't know if I would get anywhere?

I was burgled 10 days ago and have found out today from my insurer my claim has been declined due to no sign of forced or violent entry. Don't know if I have any where to go from here so any advice appreciated. Is it worth contacting the ombudsman? Police could not be conclusive as to how burglar entered. Suspect bathroom window but said the Yale lock could have been forced. The crime scene investigator could not retrieve any prints or be certain. very small and when I returned home the window was as I left it. The fact there is no proof of forced/ violent entry seems to be reason they won't pay out. Find this clause so frustrating as it seems without a broken window or specific evidence they seem to suggest I am lying and must have left my doors and windows open.