Hi Thanks for the reply, no Swinton did not telephone regarding cancelled DD. I am just waiting now for them to take the £46 off of the card originally used for the deposit on home insurance. I will try writing to the complaints department at Swinton though as I am not pleased about how this has happened with the DD. Thanks a lot Claire

Hi Hope someone can please advise! My partner has recently cancelled his moped insurance with Swinton Bikes. He had to pay £108 for a £133 policy which has already run for 6 months and he has been paying for by direct debit. We realised that we didn't have a leg to stand on regarding this cancellation fee and prompty paid it after they threatened us with debt collectors after 2 weeks!! Anyway I then cancelled the direct debit on internet banking (Halifax) which had been £13 a month. I then get a letter from Swinton stating that the direct debit has been cancelled and to make alternative arrangements. I thought this was regarding the bike insurance and ignorred it. Anyhow turns out this was about our home insurance which is a separate policy/different payment date etc. When I cancelled the DD for the bike the Home Insurance one had been deleted to as Swinton only use one mandate apparently to take money from bank. Anyhow I have now been stung another £46 for cancelling this policy which I didn't even want cancelled. Does anyone know who i should compain to about this or was it just my fault for not realising both DD's would be cancelled?? Thanks a lot to anyone who can help! Claire