You should say that you are breaching yr terms of contract by not providing me with a service. I told them that and I said that I would report them to ofcom and they said send phone back and no cancellation charge. Do that and notify me of developments. Good luck!

This is my first time on this site. I was on a 24 month contract with 3 and I was unhappy with the rubbish customer service and the terrible signal and I called them and highlighted the terrible signal at my home when I was in my 10th month of the contract so I said want to cancel. So he said send phone back and he gave my PAC number to use on another network. So I did this And my account with 3 has been closed and no cancellation charge, but I had to send phone back. Do you think this was ok?