Hammy, Can't PM as only got 4 Posts, ..... but I should have 5 now, so will give it another try

Hammy, I can assure you, you are getting the whole story. I came onto this web site to try and get some help as I feel frustrated and angry about my car and being given the run around by the dealer and don't know where to go or what to do. If I don't tell the story right, I wont get the right help. If you have a specific question, ask, or what is it you feel I am not saying? My previous threads tells the tale... After going to the the dealership, the dealer denied all responsibility. Fords Customer Relations informed us that it was down to the dealership so we went back, and they denied responsibility again. So we sent them a letter saying we want a replacement car or refund under SOGA. The dealer telephoned us the next day, saying it is their policy to repair and not replace. My husband asked them to put that in writing to us and have not heard anything yet. Ford Customer Relations have been very helpful, but have said that they cannot help getting a replacement as it the responsibility of the dealership. The car has had 2 replacement engines. It was brought new in september 2010 and the first engine went just within 6 months of us purchasing the car. The Ford garage have been the ones who have said the engine needs replacing, We took the car back under the warranty the first time because there was oil in the water tank, and the second time (after only doing 400 miles) because there was an oil leak and the engine was noisy. we do not know what has caused the problems, it is the garage that has said that we need new engines. It is only the engine that is being replaced not the gear box or anything like that. We believe that it cant do the car much good keep having the engine removed. At the end of the day, we want a car that is reliable and free of defects. An old banger of a car may only have one engine in its whole life, mine has had 3 now and is only 7 months old. I am trying to find our whether we are within our rights asking for a replacement or a refund and what do we have to do to get a satisfactory outcome.

We brought the car new from a Ford dealership with Cash (No Finance). When my husband was doing the weekly checks he noticed that the car had oil in the header tank ( we had done 4000 miles and the car is just less than 6 months old) we stopped driving the car and we booked it in for repair under the warranty at the Ford garage. The garage got a Ford Engineer to inspect the engine and we were then informed that the engine needed to be replace. We had problems with the garage as we did not believe they did the job properly and the car went back and forth a few times. Once we had the car a few days, we noticed a slight noise when driving about 50mph. we thought that this was the engine settling in. My husband noticed oil on our drive and saw a slight oil leak. We booked the car back into the garage for this to be repaired. Before the car got back to the garage for the oil leak, the engine started to get a lot noisier. When we took the car back we told the garage that it needs looking into. Meanwhile we had been in touch with Ford Customer service (who have actually been helpful) and we explained that we do not have confidence in the garage and if the engine now needs replacing again then we wanted a new car. They said we had to go to the dealership. The garage got a Ford engineer to inspect the replacement engine and yes we need a new one. (this replacement engine had only done 400 miles) We told the garage we wanted a new car Went to the Dealership, who deny any responsibility, and say we must take it up with Fords head office. They were rather rude and said "You may want a new car but you are not going to get on" I have wrote to the dealership today to say under the SOGA they are responsible and we want a replacement car or our money refunded, I believe this was correct thing to do

Thanks M0jpm, I know that now LOL. I was looking for something more constructive:-)

Hi, Can anyone tell me where I stand with a new car that has developed engine problems. I brought the car with cash in September from a Ford main dealer and have driven 4000 miles when the engine went. Fords replaced the engine but after only 400 miles the new engine has now developed problems and Fords want to replace it. Consumer pages on the internet say as the car was under 6 months old, go back to the dealership, which I did but they dont want to know and say get in touch with Ford. Am I within my rights to ask for a new car or my money back? Currently car is in the Ford garage - What do I do? thanks for the help