I have spoken to Eon, instigated an investigation and raised a complaint......and now have had another letter from Past Due saying they have been authorised by Eon to accept a reduced amount of exactly half the 'debt'. I have also sent them the harassment letter as they were constantly on the phone, having apparently got my number from the letting agent.....after almost 5 years??? Surely that is not allowed??

Hi, I have been offline due to my laptop dying, so didn't see the reply from Eon's Malc, but thank you, I will phone Eon after the bank holiday. I have since received 2 more letters from Past Due Credit Solutions, one dated 18th April, threatening Impending Court Proceedings, and the other dated 26th April in response to my Prove It letter...which just states the supply address, opening and closing dates of the account and the balance owed. It also says I must pay within 7 days to avoid further action being taken. I can upload these letters if necessary. Thanks

I had no idea not to contact them by telephone, I panicked when I got the letter, which I'm assuming is normal. Yes I withheld the number. Thank you, I will send them this letter.

I got a nasty surprise in the post today, a demand from Pastdue Credit Solutions, telling me that I owe Eon £274.09, for electricity from my previous address (which I left in 2006), and that I have 2 days to pay or they will send a 'field visit officer' to see me. It says they have been 'appointed' by Eon (formally trading as Powergen) to recover the outstanding amount. I rang the number on the letter, and asked how I had managed to run up the debt when I had a prepayment meter installed in my house, and had done for years previously. I was given a load of garbled bumph about Ts and Cs to protect companies from price increases, and how I might have been paying not enough or even the been paying wrong company via my prepayment meter. I told him to leave it with me so I could discuss it with my other half, and he offered to reduce the debt to £150 if I could pay it in one or two amounts in the next 'couple of weeks'. I took his name and extension number. What do I do now?? Vicki