Excellent, i'm going to go for it. Like you said £100 is £100 and whatever way you look at it it's my £100... and I want it back

Thanks for the info barracad.. Does that mean you get the money they offered straight away and then get the other at a later date or will they pay it all in one? Did I need to put the total interest in my LBA? Sorry for all the questions ...

Yeah, good point... do they usually offer the FULL amount before it goes to court (or once I send back the letter declining) Also, what do I write in the response. I remember seeing somewhere it was 'I accept this offer in part payment' or something but I can't find the post

Ok, so further to my letter before action on the 28th June HSBC have come back with an offer i'm very tempted to take. They owe me a total of £1030 and have offered me £930. I know it's £100 less but so far I have not had to put in my claim yet. I didn't put in the letter the total interest they would owe me, does this matter? Also how long could they potentionally make me wait for my further £100 and do you think I should take the money and run?

UPDATE.. Well after a standard reply to my first letter and 14 days notice (which went very quick!) I sent my letter before action this morning. Hopefully someone will actually read it this time and not just hit the 'send letter' button on their special keyboard... Claw.

lol - very good!!

So I should wait another 12 days to send the next letter even though in the request for repayment letter it says the following... I will give you 14 days to reply to me accepting, unconditionally, my request in principle and letting me know a date by which I will receive payment. If you do not respond, or you do not respond positively, within this time period, I shall send you a letter before action giving you a further 14 days in which to reflect. I believe that these targets are more than sufficient for a large company such as yours with dedicated staff and departments. They have responded to this in a non positive way, so does that not mean I should send the Letter Before Action and obviously this time give them the full 14 days before I file the claim regardless of whether they respond or not?

I've had a mail this morning from HSBC as follows... Dear Dr Claw (not my real name!) 15 June 2006 Thank you for your recent email. I am looking into the matters you have raised and will contact you with a full response as soon as I have completed my investigations. I am formally obliged to advise you of the Bank’s complaint handling procedures that you can view by logging on to www.hsbc.co.uk and Contact Us, then 'How to Complain' which sets out the relevant details for you. Once again, thank you for taking the time to contact us. I am only sorry it has been necessary for you to do so. Yours sincerely Tara Young Customer Relations Officer Does this mean I should now send my letter Before Action or do I have to wait a further 12 days (14 in total) before sending it? I await your responses!

Not being ignorant, but I think this post was missed - does anyone know if you have to be more specific than this or is their information provided by online banking enough?

Also, has anyone else found that online the charges are either shown as 'charges' or 'total charges' - is this ok so just put this in my spreadsheet or do I have to be more specific?

Cool, going to get down to the post office in the morning and send it !! It's amazing how much these companies make off us, I remember being offered a £12.750 loan/credit card/check book-guarantee card when I turned 18 and I didn't even earn that in a year!! I thought 18-19 was a bad year for me but £730 over 12 months is rediculous... No wonder this country is in so much debt. WHEN I get my money I am going to go on holiday and send a nice postcard to the branch...

Excellent, thanks for the quick response mate, out of interest who did you e-mail..... Phil or Alan?

Hi, This forum is absolutely class, and without being a brown-nose the mods etc are doing an excellent job helping out poor souls like myself !! OK, I'm a bit thick and have read everything I can understand on this site, so here is the lowdown. I've just wrote my letter requesting repayment of charges (without the 8% - which is added when I file my claim?) I've worked out £1030 altogether and £730 of that from 2000 - 2001 when I had just turned 18!! Do people have better responses e-mailing or posting their letters? If anyone could clarify this for me it would be most appreciated, Thanks again, Claw