Hi, We are posting to see if anyone can help us with the issue we are having with BT. In November last year we approached BT to ask them to design a website for our company. The sales advisor told us over the phone that we could pay for the website over one year and we would receive the invoice on our quarterly bills. We received our first invoice nearly 2 months ago and the full cost of the website was billed. We telephoned BT immediately and we were advised that someone would get back to us with regards to the issue. It took a month for someone to eventually ring us and they advised us the following: - it is not BT policy to spread payments for websites over a year - there was no record of this agreement being made - we have until April to pay the outstanding amount or we would receive "disruption to our services" We have tried to speak to BT several times but we have been passed from pillar to post and nobody seems to be able to want to carry out what we originally agreed. BT appear to ignore the fact that one of their sales advisors had agreed we could pay over the year (whether it was policy or not), and their level of customer service has been disgusting. After this, we will never be using BT again. Has anyone else experienced issues like this with BT? If so, we would like to hear from you as we are stuck as to what to do next. Success CV Limited