Could be worth a try,will let you know how i get on.

Thankyou for your advice,still looking around at moment,but do not know how to find sub forums or repost to them yet. Will keep looking and learning hopefully.

Have read previous posts with rising concern,in a weird way its nice not to be alone in this situation. My problem started in nov 10, leaking diverter valve. Numerous phone calls and house visits still not fixed. Have heard every excuse in the book,from to busy to turn up (cold weather),to part broken in post, (by the way you could run over said part with a bulldozer probably wouldnt mark it). The heating engineer who services my boiler showed me exactly what was wrong, so the next homeserve person who turned up i watched what he was checking, now because the diverter valve is above plate heat exchanger water drips onto it, so after 3 mins of indepth checking said person anounces the heat exchanger was leaking proceded to tighten top screws, i was so amazed i let him go. I then phoned homeserve and told them to send someone else who was compitent at there job. Whilst on phone i advised them of the real problem also of the parts they would need to bring to fix it. Next person arrived needless to say no parts, stayed with him while he filled in a parts list request form, the same person came back 7 days later, and as my wife opened door he stated he had wrong parts (honest i would not joke) got in his van and drove off. Thankfully i was at work. So they then phoned me the other day and stated i would owe them £160 because the work they have done is over my £500 limit. I calmly asked to see a statement of work done and parts fitted, to which the reply was the stock i am only a call center person i dont have that info on my screen. (written on a postit note stuck on side of moniter) believe me ive seen these notes. One more thing my B & C insurance is with the halifax who do not admit any responsibilities towards homeserve and state my money is paid to homeserve not them. Argued the toss with halifax stating my direct debit says otherwise and they recommend homeserve and the fact they are virtually using homeserve as subcontractors. Also said they had no means of lodging a complaint about homeserve. In the end they put in a complaint to homeserve for me. Have had two letters so far Yippee. Boiler not fixed yet though. I wasnt going to put this much detail in but its good to vent now and then. ps.can i get a written transcript of phonecalls and work done from homeserve.