Thanks for the replies, will look at making an complaint to trading standards and as suggested if they keep sending letters or "send the boys round" we'll go further.

Hi, This goes back quite a while now, we first had a letter for a lady who we have never heard of (wasn't even the person that lived in this address before us) demanding money. After a phone call they stopped sending letters. January this year we received a letter demanding we pay £224.82 regarding a consumer express gifts 2nd placement (haven't got a clue what that is), another phonecall and the lady on the end of the phone says she'll delete us from the system. February 4th we get anothet letter demanding payment that reads as follows. -------------------- Despite our previous demand for payment you have failed to clear your arrears (as stated above) or make suitable repayment proposals. The amounts which remain outstanding to above named client (who we never heard of but has our address) must be paid in full within seven days of this demand by contacting TEL:0844 800 4588 (24hr) or by visiting .philips.org.uk. Should you be unable to pay the amounts outstanding, within seven days you MUST contact one of out customer service operators on TEL: 0844 800 4588 to arrange a suitable repayment plan. If you ignore this demand for repayment or fail to arrange a suitable repayment plan within seven days, we will issue this case to one of our debt recovery agents to attend your premises to arrange payment with you. Yours faithfully Amanda Middleton ---------------------------------- We have phoned philips again and they asked us to send a council tax form, when queried why we have to send this, the person on the phone simple said "as you are not willing to cooperate i will not deal with you" and simply hung up (this was after 30mins on the phone being passed around person to person. We simple asked why they want us to send the tax form. The other worry is if we send the consil tax form they will also have our correct details and simply change the details of the debt. We havent taken any legal action as of yet, what should be do?