We started privately renting our current property Aug 2009, we noticed a musty smell in our ensuite bathroom immediately. we tried to contact landlord to no avail. We wrote to her and the letter was returned, this was late 2009. We have still not heard from her so 6 weeks ago our washing machine broke which was her property so we tried calling her again but could not get hold of her. The outsides drains were also blocked so we took action and got environmental health to track her down and get it fixed. The outside drains were fixed immediately by her 2 weeks ago, and she said she would get "her" plumber in to fix washing machine, the musty smell in the ensuite and also our gas boiler needs to be serviced because its been over 18 months since its last service. We are still trying to get her to fix these problems but still to no avail. We finally spoke to her this evening and she has tried to say that it is our responsibility to fix the washing machine, and that we should be grateful that we are paying the cheapest amount of rent in our street.........Tis made me a little mad!!!!!! We have read our contract and it states that all electrical and mechanical goods, fittings and fixtures are the landlords responsibility to maintain and repair. I see this as her breaking our tenancy agreement, and breaking the law by not have our boiler serviced because the certificate has ran out. Where do we go from here? Please HELP!!!!!!!! Tenants are always seemed to be the ones that are unfairly treated!!!!!!!!!!!!!!!!