I to am having problems with Debitas. Last august I set up a short payment agreement at the rate of £60 per month, to be paid by standing order. In the January of this year I started to receive calls at the rate of 3 or 4 a day. I knew by the number who they were. ( they actually use about 4 or 5 different numbers) I eventually gave in and spoke to them. They insisted that the SO agreement had finished and that at new agreement had to be set up. I agreed and as the new agreement was only a couple of ponds more for 12 months i felt that this was ok. They insisted that the first payment be taken by debit card over the phone. I gave them the details and after a couple of attempts at trying to debit the cash from my account I started to give them details off another debit card and in the meantime checked my bank account on line. I noticed that they had already taken money via the SO so I managed to cancel the ongoing transaction over the phone and said that I would call again in the February. They were very demanding insisting that if i didn't call that the account would be given over to another collection company and probably taken to court. In the February I called and started the new payment plan by debit card and placing the further payments by Direct Debit. However it was later that I noticed that yet again payment by the original SO had been also been taken. I have tried on several occasions to explain that I would like that money refunded and what the implications of my finances would be if this did not happen ie a couple of my regular DD payments failing due to lack of funds, bank charges as a result etc etc. Eventually I was told that I would have to speak to my bank and have them fax over a letter requesting the return of the money. When I spoke to the bank they showed me a copy of the SO which actually ended in the February. I asked if they could request the re payment of the money and they said that under the rules of SO's that this would not be possible. I feel that I have been bullied into setting up this new payment agreement and therefore paying over double to them. They don't seem to want to listen or discuss anything unless it is on their own terms.