Thank you for your views much appreciate it. Yes it is time for change and not to be bullied by these money making companies.

Thank you for your advise and which means that the Telecoms can play with your credit report and threat you to disrupt a clean credit report sheet????? what a shame? but even after following the code of practise they fail to reply soon.

Its the same situation Orange is charging £264 for the data usage which occurred while travelling abroad. My mobiles data connectivity while roaming was switched off still I do not understand after 23 days of being in roaming all of a sudden I start receiving data/emails. The customer service person says you must have used the data or accessed the internet. why the hell will I do it on the 24th day. I was aware of the package but never wanted to use the data services while on roaming thats why I switched off the data connectivity feature while on roaming. I have complained to the customer service but they failed to give me a reason and say its my fault. what the hell do they think its is not always they can cheat the customer. Somebody please advise what to do next should I ask my bank to stop the direct debit or pay for it now and fight for the refund.