Brief so as not to be boring - Called DSGI for TV repair, had day off work, they called at 18:30 day lost! - `Engineer` came he not interested in repairing he just a driver come to collect! - Did not leave spare TV, policy not cover it. 15 days later they call with a time to deliver, I say can be tomorrow no one in, they ignore that and txt me to say it will be delivered the day I rejected and try to deliver it anyway. I ring complain line 0844 561 3040 they tell me to ring normal support (as original) they not interest so ring complain number again. They gave me another number which does not exist, have now tried various numbers to arrange return to no avail, the gave me an address to write to to complain at Correspondence and Complaints Correspondence team PO BOX 1686 Sheffield S2 5YB. Unbelievable treatment all round, anyone else had this trouble? is there anything we can do?

I had a problem with computer last october ,I was told when I bought it that whatever happens was just that and there would be a no questions asked exchange whatever the problem, my pc was repaired 3 times and went beyond the 28 day deadline they said that I should have instigated a repair investigation which is clearly specified onpage 2 of terms and conditions .(There is no page 2) then told to claim off warranty , sent numerous letters requesting replacement to be told it was repaired within 28 days , then the person finally admitted that it was out of time but it was fixed ! they also continued to take payments from my bank after I cancelled the policy and told me when i asked for my money back"we don`t do refunds ! finally paid the money back but I think I will have to sue for breach of contract for the replacement. Avoid at all costs!