I started using My Hermes last October and up untill January they were very good I was recommending them to every one. Since January they have changed the courier that collects the parcels and he hasn't once turned up on the day he was booked to even though I wait in all day untill 10pm. This has been happening for 4 weeks now with numerous complaints calls from myself to the customer services dept it's still happening. The guy at customer services even rings the courier while I am holding on the phone and the courier promised to turn up at a certain time but never does and I am left waiting by the door for hours. The courier has also held on to my parcels for 8 days before handing them in to the depot. The customer service guy reported the courier to his manager as even he believed that the couriers actions were unacceptable yet he still does it and nothing is done. Today was the last straw, after last weeks complaints I agreed to give them one last chance and again today ... no courier has turned up again!. I rang this afternoon and they guy on the end called the courier on his mobile who said he would be here at 6pm. Waiting waiting waiting.. you guessed it, never showed. The lies this courier comes out with for not showing is unbelievable too. I'll be calling them again tomorrow for a refund then that's it, I'll never use them again. They are the worst