I have a glance over the policy which is online on the the Admiral website. I could not find any anything in the policy about needing to have two keys for the vehicle when making a claim. Cheers

Hi Thanks for the advice, The key I have supplied to the insurance company is the key i have used since i purchased the car. I never had he reason to use the spare keys hence the reason why iv lost it. I will have another look for the keys and failing that i will contact the insurance company and tell them i can not find it and see what the next step it. I will dig out the policy and have a read through, will update once iv found out. Thanks

HI, I have used the same key from when i collected the car after i purchased it, and have never used the spare keys hence why i have probably misplaced it. im going to have another look for the keys and by the end of the week i will tell the insurance company if i can or cant find them. What would be the next step and how long do these forensic tests take? Cheers

Danny, I am in the same boat you was in with the same company. I was wondering if you had any update on what happened in your case where you couldn't find your car keys, or if you could give me some advice. Did admiral pay you out in the end and what happened? My topic link is titled "Car stolen but misplaced the spare keys." if you wanted to have a look. Your help would be appreciated Raj

Hi I need some advice regarding an insurance claim which is currently going through for my 09reg ford fiesta zetec s. Around the end of November 2010 I parked my car in a residential side street, when I returned to the car it was missing and had been stolen. There was some glass on the floor where it was parked. I knocked on a few of the houses, but nobody saw the car being stolen but did see it there earlier that day. I phoned the police straight away and got a crime reference number. I got in touch with the insurance company who started the claim. They asked for all my documents log book, receipts, and keys. I had my original keys which I use every day so I sent that while I looked for my spare one. I explained that in September 2009 I was redecorating my room and boxed everything up, I believe I have misplaced the spare keys then. Admiral who is the insurance company sent out an investigator who took a statement from me and my girlfriend and went to visit the scene. The investigator sent the report off to the insurance company once he completed it. I have a feeling it was put onto a low loader and taken away. The police did not even look into this matter and a couple of days after I reported it i had a letter through the post saying it was going to be filed. I received a call today from the case worker, she informed me that they received the investigators report and they wanted to know if I found the spare keys. I informed her I have looked but I still cannot find them but, she said that until I find the spare keys they cannot proceed with my claim. I am bit worried that I will not find my spare keys and they will not pay out, this will leave me in £4k debt with ford finance and me being £7k out of pocket. Is there anyone who can give me some good advice? Thanks for looking and replies. Raj