Hi, Can anyone advise please? I would be grateful. I too received an omega letter, but my story is slightly different. I have used usenext for many years. This time however, I went to recharge my account and wanted to sign up to a higher useage. I did all the 'clicking' and 'selecting' and went to pay and got to the paypal stage. I clicked 'pay', but I had no funds in my account, so the transaction didn't go through, and I did not receive the extra bandwidth download. So a couple of months go by, and then i receive the omega letter. I telephone the woman at usenext, who advises me to pay the money then cancel my account and any other accounts I had. But I could only cancel the other accounts once I had paid the money to re-activate the outstanding account. Just before I was going to pay, I found your site and sent them the following letter (below). However I received another omega letter saying they are now going to county court? Can anyone help or advise on what I should do please. Many thanks. LETTER SENT TO OMEGA With reference to your email regarding outstanding monies. Thank you for your e-mail. Please also note the following with regards to accounts for Usenext They do not recharge the available GB’s of download amounts unless they receive payment – so this is actually a pay as you go service, and as I have obviously not used it, then I am not liable for any payments for said service Please pass the following onto your client – 1. If they persist in this action, then my solicitor has asked that they provide detailed statistics, including logs to prove these statistics, of failures and down-time for their account servicing and e-mail servers for the said payment owed. 2. I would also like logs and details of all the complaints that they have deleted from their support forums when customers complained about their service, which I’m sure you will agree is a dubious act on Usenexts part. Please also note the below which is from the OFT Gudiance for debt collectors Creditor responsibility for third parties 1.9 If consumer credit licence holders choose to do business or continue to do business with third parties engaged in questionable fitness behaviour, then their own fitness will be called into question I am sure that you must now be aware of the many complaints on the internet regarding Aviteo/Usenext practices and that your continued dealings with Aviteo/Usenext could conceivably lead to revocation of your CCL. I would also point out that the OFT say under the Guidance that it is unfair to pursue third parties for payment when they are not liable. In not ceasing collection activity whilst investigating a reasonably queried or disputed debt you are using deceptive/and or unfair methods. Furthermore ignoring and/or disregarding claims that debts have been settled or are disputed and continuing to make unjustified demands for payment amounts to physical/psychological harassment. I would ask that no further contact be made concerning the above account unless you can provide evidence as to my liability for the debt in question, and a signed agreement. I await your email/written confirmation that this matter is now closed. Otherwise I will have no option but to make a complaint to the trading standards department and consider informing the OFT of your actions. I am also sending this email in writing to you, with proof of postage and the letter contents, and sending, witnessed by also. I look forward to your reply. ----------------------------------------------------------------------------- LETTER RECEIVED FROM OMEGA CREDIT SERVICES ( received after sending above letter) Despite our previous reminders we have not received payment for the amount as detailed above. Please call 0844 474 0855 and use reference ######, or make payment online at ############# Unless we receive payment within 7 days, we shall advise our client to proceed with the following action: Court Action: Legal proceedings are initiated through our local County Court at which time additional Court and Solicitors costs of £60.00 will be added to the debt as well as any interest which may have accrued. Once our client has obtained a Judgment, further enforcement costs will be payable by yourself and the Judgment will remain on record for a period of six years. If you are unable to pay in full immediately, make an initial payment now and call 0845 5195546 to discuss payment options. Thank you in anticipation of your immediate payment. Yours sincerely OMEGA CREDIT SERVICES