Hi everyone. I think I may have been one of the luckier people to deal with this nightmare company! I ordered in desperation 600 litres on 17th December to be told I would have priority delivery that I had paid for but they wouldn't disclose the supplier. The following week they could not give me a delivery date and we were down to approx 50litres (2 children and sub-zero temperatures). I did manage to secure a confirmed delivery elsewhere that week and tried to cancel - to be told that they would charge 15% for doing so. I questioned this with Trading Standards who informed me that I was covered by the Consumer Protection Act - Distance Selling Regulations and was advised that I was entitled to 100% refund. I sent this to Ben who agreed to refund the whole amount. As expected I had to chase this!! Bank cards were cancelled as a precaution and Go Locate refused to refund within 30 days. This caused us HUGE problems over the Christmas perios as we had to pay cash on delivery for the order we did receive. I took a slightly different approach and did everything by e-mail to Ben, I was very 'sickly sweet', thanking him so much for his 'help and support' (whilst wanting to vomit while doing so!). 2 days before the 30 day period was up, I emailed again to ask if they would process the refund so it was cleared in my bank within the 30day period - RESULT!!!!! I have received the FULL amount back. I'm not sure how many of you this may work for, but maybe it is worth a try. I really do wish all of you the best of luck.