Fair point, however, if I was going to do it on purpose, I would have backed up the entire years of uni work... I am absolutely gutted I've had to redo numerous amounts of essays and the start of my dissertation. Luckily my uni have let me borrow one of their laptops until this gets sorted. I tried going in to store, but got absolutely no help what so ever.

Thank you for this post. Im sure it will help me in this same situation. If I send you a private message, would you be willing to give me some advise on this issue please ? How long did the whole process take? Just out of curiosity. Ash

I think it might be helpful if somebody who has already dealt with these people before could possible advise me on what to do? I see what you are saying about refusing to answer the questions, but I have already said in my letter if they dont comply I will be getting the court and trading standards involved. I also said something along the lines of," by suggesting I have purposely damaged my laptop, you are calling me a liar and I am committing fraud, therefore I would assume you are getting the police involved." They are must be clear I am not messing around, I need this sorted.

Superb. Thank you for pointing that out. After reading other posts, I am anticipating a phone call from the Tech Guys that will like an interview? Do you suggest I refuse to answer any questions until I have them in writing ? This way they will not be able to mix my words or claim I said something I never. Thank you very, very much for your help. I really appreciate it. Ash

Thanks for your response, What on earth is a SAR and how do I go about getting one? Cheers

Well they are saying it has been caused by neglegence, which is obviously untrue. I am in my last year at university and my laptop is absolutely essential - why would i want to destroy it? The laptop was working like an absolute dream, they didnt even look at my laptop. Just instantly dismissed it as malicious. I dont understand how they can claim that anything is not accidental ? It is impossible. In theory, they are calling me a liar, which is clearly outrageous! Thank you all for your help.

Okay doke, Thank you for the reply.

Hey Guys, First off, I am new here so thank you in advance for any help. I bought a sony vaio laptop last January along with the premium whatever happens policy! BIG MISTAKE. Cut along story short, I was doing uni work and spilt a drink on my laptop, which killed it. I sent it away, only to receive a letter saying it was caused my neglegence! The policy clearly states accidental damage is covered, but they are not interested in helping me. I have sent a letter to a man named Gary Perryment, who is their investigator. Waiting to here back from this person, but I am assuming they are still going to say it was caused by neglegence. What advise can you give to ensure I get my money back or a replacement for my laptop? Ps - They sent me my laptop back without even looking at it - Accidental damage = automatic letter saying caused by neglegence? Thank you in advance, Ash