****EDITED.**** I ordered 1000 litres of heating oil on November 4th for an express delivery. The oil never arrived and I subsequently cancelled the order at the first opportunity without running the risk of having 15% deducted for the pleasure of having to cancel (due to non-delivery). After many unanswered emails and phone calls, and non-returned promised phone calls, we have at last received our refund (after the 30 days mentioned in their Terms and Conditions). I have nothing but contempt for this company, and would urge anybody thinking of placing an order with them edited - it has only led to hardship and alot of worry. I have a question which somebody may be able to answer. Should this company be subject to the rules of distance selling (ie the right to cancel without penalty) despite their 30 day statement in their T & Cs?